terms and conditions
C.A.M. ROBERTS ENTERPRISES IS PASSIONATE ABOUT WORKING WITH BUSINESSES AND BRANDS. BY READING THIS PAGE YOU, (AS THE CLIENT OR CUSTOMER) YOU AGREE TO OUR TERMS AND CONDITIONS WHICH ARE IN PLACE TO CREATE A POSITIVE EXPERIENCE FOR EVERYONE THROUGHOUT YOUR PROJECT OR CAMPAIGNS.
PROJECT CONDITIONS:
Copywriting to be supplied by you as the client based on our best practice framework that we provide you OR we can provide a separate quote for copywriting. The Copywriting & Design Mock-Up must be approved by you (the client) before the project start date.
After approval of Copywriting and Design Mock-up, your project start date will be booked onto our project board and you will be notified of the official start date.
We build all our Sales Funnels and Website Designs on WordPress, therefore you must be signed up to our preferred hosting partner, WP Engine prior to your start date.
Once we supply the completed project to you, you are able to request 3 revisions up to an additional 10-hours. If further changes are required past the additional 10 hours, we will invoice you at $200/hour $AUD for further changes.
Fractional CMO and Consulting:
Please note that Fractional CMO and Business/Marketing Consulting will be agreed upon based on your order form. Neither of these services are an "unlimited" communications type of services. Cameron will always respond to communications in a timely manner but joining either of these services you agree to set boundaries and not send direct messages, emails, and SMS messages 24/7 and expect immediate replies.
PAYMENTS
1. Prices listed on quotes and invoices are ex GST (Goods and Services Tax) which is 10% for Australian Clients and Customers.
2. No GST (Goods and Services Tax) is applicable or payable for Clients and Customers outside of Australia.
3. Digital Marketing Services, Website Projects, Sales Funnel Projects, Copywriting Projects, Advertising Management Services, SEO Services, and any other Custom Marketing Projects will only commence following a receipt of initial installment payment via a paid invoice or completion of a purchase order form page via our secure Merchant Payment gateway by the Client or Customer.
4. Payments are only accepted using a Valid Credit Card or Payment of Invoices or direct bank transfer. No other payment options are available. We accept American Express, Mastercard, and Visa Card
5. Payment is due within 7 days of an invoice. No services or projects will begin unless payment has been received. Should a Client’s or Customer’s account become outstanding for any type of Digital Marketing Servi, BubbleGum Marketing will have the authority to suspend and withhold any services until the account is brought up to date.
ACCOUNT TERMS
1. C.A.M. ROBERTS ENTERPRISES will not start or complete any Digital Marketing services or Marketing projects until accounts are paid in full.
2. C.A.M. ROBERTS ENTERPRISES will not hand over a website/sales funnel or make the website /sales funnel live until all accounts are paid in full for Web Designs or Sales Funnel projects.
BROWSER, MOBILE, AND TABLET COMPATIBILITY
C.A.M. ROBERTS ENTERPRISES will strive to make your Web Design compatible with all modern browsers, mobile devices, and tablet compatibility but cannot guarantee that your Web Designs or Digital Marketing will be fully compatible with all modern browsers due to constant browser changes and operating system version updates.
Note Microsoft no longer offers support for many versions of Internet Explorer – https://www.microsoft.com/en-us/WindowsForBusiness/End-of-IE-support.
MONTHLY / WEEKLY SERVICES
Monthly or Weekly accounts will be automatically charged to your credit card on file in the same day of each new month/week.
If a credit card payment is unable to be processed due to a lack of funds, our automated payment system will keep trying to charge the Clients or Customers card every 2nd day.
No refunds are available for Monthly Services once the monthly payment has been processed. No Part Month Refunds are available.
EXCLUSION AND LIMITATION OF LIABILITY
The Client or Customer of C.A.M. ROBERTS ENTERPRISES agrees that C.A.M. ROBERTS ENTERPRISES will not be liable for any damages or loss incurred by the client or customer including, loss of revenue, loss of opportunity and loss of profit. The client also agrees that C.A.M. ROBERTS ENTERPRISES will not be liable for any damages incurred indirectly by any 3rd party’s related to the client or the client’s business, where the 3rd party may seek legal action or compensation of any kind from the client.
Once a project has been handed over, C.A.M. ROBERTS ENTERPRISES is no longer responsible for loss of data, rectifications or updated changes.
While C.A.M. ROBERTS ENTERPRISES may help the Client or Customer setup Website Hosting, Domain name registration, and/or any other 3rd party applications or software, it is the solely the responsibility of the Client or Customer to keep these accounts up to date.
While all care is taken, C.A.M. ROBERTS ENTERPRISES is not responsible for any financial loss that occurs from Paid Advertising via the performance of ads or via overspending, or the ads platforms taking more funds from the ads accounts then expected. Clients are advised to closely monitor their ads spends and to place spending limits on their accounts if they are concerned.
C.A.M. ROBERTS ENTERPRISES will not be held accountable of the performance of ads on Ad Platforms such as Google, Facebook, AdRoll, and the like. These Ads Platforms are designed to make the ads platforms money and are not always in the favour of the businesses that use them to run their ads on
REFUND POLICY – EXCLUDING PROJECTS NOT COVERED BY OUR 30 DAY BUILD GUARANTEE
BubbleGum Marketing will not give a refund for any Digital Marketing Services such as Marketing Automation Projects, Copywriting Services, Website Designs, Website Developments, Sales Funnels or invoices that have been paid for.
C.A.M. ROBERTS ENTERPRISES will not give refunds on a Web Design and Website Development after work has commenced.
FUTURE SUPPORT
C.A.M. ROBERTS ENTERPRISES can provide additional monthly support at an agreed fee for all your digital marketing projects requirements such as Web Design, Graphics Design, Paid Advertising, and/or Marketing Automation services.
Your Web Design, Sales Funnel, or Marketing Automation Project will be handed over as completed work after completion or the 3 additional revisions. After this hand over you will need to pay for additional support at $200 per hour or commence additional monthly support.
THIRD PARTY CONFLICTS
C.A.M. ROBERTS ENTERPRISES does not accept responsibility for any failure in any third party software, applications or other products outside of the invoiced project.
SECURITY ISSUES
C.A.M. ROBERTS ENTERPRISES does not accept responsibility for malicious attacks or security issues that occur after the project handover.
There will be additional costs to amend any issues with your web design or project caused by any security issues or malicious attacks.
COMPLIANCE WITH INDUSTRY LAWS
C.A.M. ROBERTS ENTERPRISES does not accept responsibility for any failure by the Client or the Customer to comply with their state, national or industry laws and regulations relating to online activity, online marketing, online advertising, offline advertising, selling online or those related to a specific business or trade. We recommend that the Client or Customer seeks legal advice from their company lawyer or solicitor.
C.A.M. ROBERTS ENTERPRISES PTY LTD
ABN: 27 159 850 110.
Sydney Office: Level 23 – Governor Phillip Tower 1 Farrer Place, Sydney NSW 2000 AUSTRALIA.
Phone: (02) 990 1338
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
“C.A.M. ROBERTS ENTERPRISES PTY LTD”
PO Box 232 Buderim QLD 4556
This document was last updated on June 23rd 2024