terms and conditions
C.A.M. ROBERTS ENTERPRISES IS PASSIONATE ABOUT WORKING WITH BUSINESSES AND BRANDS. BY READING THIS PAGE YOU, (AS THE CLIENT OR CUSTOMER) YOU AGREE TO OUR TERMS AND CONDITIONS WHICH ARE IN PLACE TO CREATE A POSITIVE EXPERIENCE FOR EVERYONE THROUGHOUT YOUR PROJECT OR CAMPAIGNS.
Fractional CMO, Business Consulting, Marketing Consulting, or Business Coaching
Please note that any consulting or consulting will be agreed upon based on your order form or invoice. None of these services are an "unlimited" communications type of service. Cameron will always respond to communications in a timely manner but joining any of these services you agree to set boundaries and not send direct messages, emails, and SMS messages 24/7 and expect immediate replies. You can view the consulting packages here: https://camroberts.com.au/cams-consulting-options/
PAYMENTS
1. Prices listed on quotes and invoices are ex GST (Goods and Services Tax) which is 10% for Australian Clients and Customers.
2. No GST (Goods and Services Tax) is applicable or payable for Clients and Customers outside of Australia.
3. Digital Marketing Services, Website Projects, Sales Funnel Projects, Copywriting Projects, Advertising Management Services, SEO Services, and any other Custom Marketing Projects will only commence following a receipt of initial installment payment via a paid invoice or completion of a purchase order form page via our secure Merchant Payment gateway by the Client or Customer.
4. Payments are only accepted using a Valid Credit Card or Payment of Invoices or direct bank transfer. No other payment options are available. We accept American Express, Mastercard, and Visa Card
5. Payment is due within 7 days of an invoice. No services or projects will begin unless payment has been received. Should a Client’s or Customer’s account become outstanding for any type of Digital Marketing Service. We reservce the right to suspend and withhold any services until the account is brought up to date.
ACCOUNT TERMS
Cam Roberts Consulting is passionate about working with Businesses and Brands. By reading this page you, (As the Client or Customer) you agree to our Terms and Conditions which are in place to create a positive experience for everyone throughout your project or campaigns.
These Terms & Conditions form part of every proposal, quotation, invoice and engagement with Cam Roberts Consulting. By accepting a proposal, paying an invoice, or instructing us to commence work, you acknowledge that you have read and agree to these Terms & Conditions.
Payments
1. Prices listed on quotes and invoices are ex GST (Goods and Services Tax) for Australian Clients.
2. No Australian GST (Goods and Services Tax) is applicable or payable for Clients and Customers outside of Australia. USA clients and rest of world is quoted as USD
3. Digital Marketing Services, Website Projects, Sales Funnel Projects, Copywriting Projects, Advertising Management Services, SEO Services, and any other Custom Marketing Projects will only commence following a receipt of initial installment payment via a paid invoice or completion of a purchase order form page via our secure Merchant Payment gateway by the Client or Customer.
4. Payments are only accepted using a Valid Credit Card or Payment of Invoices or direct bank transfer. No other payment options are available. We accept American Express, Mastercard, and Visa Card
5. Payment is due within 7 days of an invoice. No services or projects will begin unless full payment has been received. Should a Client’s or Customer’s account become outstanding for any type of Digital Marketing Service, BubbleGum Marketing will have the authority to suspend and withhold any services until the account is brought up to date.
Account Terms
1. Cam Roberts Consulting will not start or complete any monthly or one time Digital Marketing services or Marketing projects until accounts are paid in full.
2. All monthly recurring packages will be charged automatically via our GoCardless, PayPal, or Eway Payment Gateways
3. Cam Roberts Consulting will not hand over a website/sales funnel or make the website /sales funnel live until all accounts are paid in full for Web Designs or Sales Funnel projects.
Browser, Mobile, and Tablet Compatibility
Cam Roberts Consulting will strive to make your Web Design compatible with all modern browsers, mobile devices, and tablet compatibility but cannot guarantee that your Web Designs or Digital Marketing will be fully compatible with all modern browsers due to constant browser changes and operating system version updates.
Note Microsoft no longer offers support for many versions of Internet Explorer – https://www.microsoft.com/en-us/WindowsForBusiness/End-of-IE-support.
Marketing & Advertising Performance
Cam Roberts Consulting applies proven marketing strategies, industry best practice and continual optimisation across all marketing activities. However, digital marketing is influenced by many external factors beyond our reasonable control, including advertising platform algorithms, auction dynamics, competitor activity, audience behaviour, market conditions, seasonality, website performance, sales processes, pricing, economic conditions and changes implemented by advertising platforms or search engines.
While we strive to improve campaign performance over time, Cam Roberts Consulting does not guarantee specific results, including but not limited to enquiries, appointments, sales, revenue, return on advertising spend (ROAS), search engine rankings, website traffic, cost per click (CPC), cost per lead (CPL), conversion rates or any other commercial outcome.
Our commitment is to apply our experience, expertise and ongoing optimisation to maximise the effectiveness of your marketing investment.
Commencement of Work
For the purposes of all project work, work is deemed to have commenced immediately upon the earlier of:
– receipt of the agreed deposit or initial payment;
– commencement of discovery, strategy, planning or consulting activities;
– project meetings or onboarding sessions;
– account setup, research or technical implementation;
– creative development or copywriting; or
– any work undertaken by Bubblegum Marketing in preparation for the agreed services.
Work may be considered commenced regardless of whether client-facing deliverables or draft concepts have yet been presented.
Creative Concepts & Drafts
Creative work is an iterative and collaborative process.
Initial concepts, layouts, copy, designs, campaign ideas, landing pages, websites and advertising creatives are provided to establish creative direction and gather client feedback. Early drafts are not intended to represent the final deliverable.
Clients acknowledge that revisions and refinement form part of the creative process. Unless otherwise stated in the proposal, reasonable revisions are included within the agreed scope. Significant changes in direction, additional revisions or requests outside the original scope may incur additional fees.
Project Delays
Cam Roberts Consulting will use reasonable endeavours to complete projects within the estimated timeframes provided.
However, delivery dates may be extended where delays occur outside our reasonable control, including but not limited to:
– delays in receiving client approvals or feedback;
– delays in receiving content, images, videos or other required assets;
– changes requested by the client;
– additional revision requests;
– technical issues with third-party software or platforms;
– website hosting or domain issues;
– CRM, API or software integration challenges;
– advertising platform review or approval delays; or
– other unforeseen technical or operational circumstances.
Where delays occur, project timelines will be adjusted accordingly.
Changes to Scope
All quotations and proposals are based upon the agreed scope of work.
Any work requested outside the approved scope, including additional pages, integrations, automation, creative production, strategy, consulting or campaign development, may incur additional fees.
Cam Roberts Consulting will, where practical, advise the client of any additional costs before commencing out-of-scope work.
Refund Policy
Project work requires the allocation of specialist time, planning, strategy, creative development and technical resources from the moment work commences.
Accordingly, payments made for project-based services are generally non-refundable once work has commenced.
Refunds will not normally be provided where:
– the client changes their mind;
– the client decides not to proceed with the project;
– the client appoints another supplier;
– the client is dissatisfied with initial concepts or draft work before the agreed revision process has been completed;
– the client fails to provide required information, approvals, access or content;
– the project is delayed or suspended due to client actions or inaction;
– external software providers, hosting companies or third-party platforms contribute to delays; or
– unforeseen technical challenges extend the implementation period.
Where substantial work has already been completed, Bubblegum Marketing reserves the right to retain payments that reasonably reflect the work performed to that point.
Any goodwill refund, whether full or partial, is made solely at Cam Roberts Consulting’s discretion and does not create an ongoing entitlement or precedent.
Project Suspension
Where a project is paused by the client for more than thirty (30) consecutive days, Cam Roberts Consulting may reschedule the remaining work based on current production availability.
Projects suspended for extended periods may require revised delivery dates and, where redevelopment or additional implementation work becomes necessary due to software changes or technical updates, additional fees may apply.
Third-Party Platforms & Software
Many of our services rely on third-party software and platforms including, but not limited to, Google, Meta, TikTok, WordPress, Keap, Go High Level, HubSpot, Zapier, Make, Stripe, hosting providers, domain registrars and other technology providers.
Cam Roberts Consulting is not responsible for outages, service interruptions, software defects, API limitations, pricing changes, discontinued features or policy changes implemented by these third-party providers.
Where practical, we will work with the client to identify suitable alternatives or solutions.
Client-Supplied Information
The client is responsible for ensuring that all information, pricing, claims, specifications, legal statements, testimonials, images, videos and other content supplied to Cam Roberts Consulting are accurate, lawful and authorised for publication.
Bubblegum Marketing relies upon information provided by the client and does not independently verify its legal or factual accuracy.
Limitation of Liability
To the maximum extent permitted by law, Cam Roberts Consulting’s total liability arising from the provision of its services shall be limited to the fees actually paid by the client for the specific services giving rise to the claim.
Cam Roberts Consulting shall not be liable for any indirect, incidental, consequential, special or loss-of-profit damages arising from the use of our services.
Portfolio & Marketing Rights
Unless otherwise agreed in writing, Cam Roberts Consulting reserves the right to display completed work, campaign results, websites, creative assets and project summaries within our portfolio, website, presentations, case studies, award submissions and marketing materials.
Where confidential or commercially sensitive information exists, reasonable care will be taken to protect such information.
DATA HANDLING & ACCOUNT MANAGEMENT
All email marketing, SMS marketing, and advertising campaigns will be managed under our agency accounts for seamless execution, performance tracking, and cost efficiency.
Cost Savings & Enhanced Efficiency:
By operating under our accounts, you save on additional technology and software costs while benefiting from streamlined management and implementation.
Centralized Control & Optimization:
Managing all campaigns through our agency accounts allows us to fully optimize ad performance across platforms, including Google Ads, Facebook Ads, and Programmatic Advertising Campaigns. This setup provides superior tracking, quicker adjustments, and better overall results.
Consistency & Quality Assurance:
Since we have complete control over campaign execution, we can ensure a higher level of quality and consistency in your marketing efforts. All campaigns will be actively monitored, analyzed, and refined for maximum effectiveness.
Exclusivity & Data Protection:
As with any SaaS model, if our services are discontinued, all data associated with these campaigns and ad platforms will remain within our agency accounts. This means your access will be closed, ensuring the proprietary nature of our strategies and setups.
Protection Against Campaign Disruption:
Running everything through our accounts prevents scenarios where campaigns continue running without management if you decide to end our partnership. This also provides assurance that only professionally optimized campaigns are live at all times.
Proprietary Agency Tools & Reporting:
We utilize our own agency SaaS solutions and tools to manage your email marketing, SMS marketing, ad campaigns, and reporting systems, ensuring optimal performance, consistent branding, and data security. This advanced technology stack allows us to deliver superior results through specialized tools not available with standard, off-the-shelf platforms.
Monthly Services
Monthly accounts will be automatically charged to your credit card on file in the same day of each new month OR you are sent an invoice from XERO to arrange a direct bank transfer which is then due in 7 days.
If a credit card payment is unable to be processed due to a lack of funds, our automated payment system will keep trying to charge the Clients or Customers card every 2nd day.
No refunds are available for Monthly Services once the monthly payment has been processed and the initial 30 days have expired. No Part Month Refunds are available.
Exclusion and Limitation of Liability
The Client or Customer of Cam Roberts Consulting agrees that BubbleGum Marketing will not be liable for any damages or loss incurred by the client or customer including, loss of revenue, loss of opportunity and loss of profit. The client also agrees that BubbleGum Marketing will not be liable for any damages incurred indirectly by any 3rd party’s related to the client or the client’s business, where the 3rd party may seek legal action or compensation of any kind from the client.
Once a project has been handed over, Cam Roberts Consulting is no longer responsible for loss of data, rectifications or updated changes.
Advertising & Performance Disclaimer
Cam Roberts Consulting may help the Client or Customer setup Website Hosting, Domain name registration, and/or any other 3rd party applications or software, it is the solely the responsibility of the Client or Customer to keep these accounts up to date.
Paid advertising and organic marketing outcomes are influenced by many external factors beyond any agency’s direct control, including platform algorithms, auction dynamics, audience behaviour, and changes implemented by advertising networks themselves.
While Cam Roberts Consulting cannot guarantee specific performance results or outcomes from paid advertising or SEO activities, we bring decades of combined experience across platforms such as Google, Meta (Facebook/Instagram), and other digital channels.
Our role is to work closely with our clients to apply proven strategies, continual optimisation, and best-practice frameworks aimed at improving efficiency and performance over time – including lowering CPMs, CPCs, and cost per lead or appointment wherever possible.
We actively monitor campaigns, provide strategic guidance, and collaborate with clients to align marketing activity with commercial goals. Clients retain full control of their advertising accounts and are encouraged to set budget limits and review spend regularly for complete transparency and peace of mind.
Cam Roberts Consulting does not provide a refund for any Digital Marketing Services, SEO Services, Paid Ads Services or other services such as Marketing Automation Projects, Copywriting Services, Website Designs, Website Developments, Sales Funnels or invoices that have been paid for.
Cam Roberts Consulting will not give refunds on a Web Design and Website Development after work has commenced.
Future Support
Cam Roberts Consulting can provide additional monthly support at an agreed fee for all your digital marketing projects requirements such as Web Design, Graphics Design, Paid Advertising, and/or Marketing Automation services after your project has been handed over.
Your Web Design, Sales Funnel, or Marketing Automation Project will be handed over as completed work after completion or the 3 additional revisions. After this hand over you will need to pay for additional support at $200 per hour or commence additional monthly support.
Third Party Conflicts
Cam Roberts Consulting does not accept responsibility for any failure in any third party software, applications or other products outside of the invoiced project.
Security Issues
Cam Roberts Consulting does not accept responsibility for malicious attacks or security issues that occur after the project handover.
There will be additional costs to amend any issues with your web design or project caused by any security issues or malicious attacks.
Compliance with Industry Laws
Cam Roberts Consulting does not accept responsibility for any failure by the Client or the Customer to comply with their state, national or industry laws and regulations relating to online activity, online marketing, online advertising, offline advertising, selling online or those related to a specific business or trade. We recommend that the Client or Customer seeks legal advice from their company lawyer or solicitor.
C.A.M. ROBERTS ENTERPRISES PTY LTD t/a Cam Roberts Consulting
ABN: 27 159 850 110.
Sydney Office: Level 23 – Governor Phillip Tower 1 Farrer Place, Sydney NSW 2000 AUSTRALIA.